Parallel Profits is The ultimate step-by-step guide By Aidan Booth & Steve Clayton that makes it easy for ANYONE to start making $100K per years Through selling simple services to local businesses in 2019.
[FREE BOOK] A 3-Step Blueprint For Building a $100K Profit Business…
[VIDEO] Are you looking for a business partner? (WATCH This NOW)
Inside the training course, Steve Clayton will show you exactly how to use this Powerful method to make $100K every single year. Nothing is left out, and you can start making money right away.
The new training course “Parallel Profits” is getting overwhelmingly positive feedback from members. I am using it myself too.
I would love to tell you how powerful “Parallel Profits” right in this review, but you better just see it yourself below: https://parallelprofitsreviewed.com/parallel-profits-review
Parallel Profits Review
Product: Parallel Profits
Vendor: Aidan Booth & Steve Clayton
Bonuses: YES, HUGE Parallel Profits BONUS
Support: Effective Response
Recommended: Highly Recommended
Parallel Profits is a complete step step business system for making HUGE money online that’s brand-new and 100% newbie-friendly.
Parallel Profits teaches a business model that’s no doubt one among the quickest ways that to come up with a full time living acting from home. In fact, you simply want as very little as seven “sales” to make a $100,000 per year run-rate.
The Parallel Profits business model is selling easy services to LOCAL businesses however with 3 huge twists that build this product (and launch) utterly distinctive and totally different to something ANYONE has done before.
#1 TWIST. folks that follow the parallel profits training are going to be invited to figure in conjunction with us as a part of a franchise. this implies they will not got to worry regarding making a complete, name or web site. Neither can they have to fret regarding copywriting or promoting materials. Everything can already by came upon and prepared to go in order that they will secure their territory and begin creating sales with immediate impact.
#2 TWIST. When they secure LOCAL businesses as clients, they will not have to be compelled to perform, or maybe source any of the services that they’re going to offer to them. Why? as a result of there’ll be a full team in situ to try and do all the work for them, eliminating the necessity for expertise or experience.
#3 TWIST. due to the unique client capture program and as a advantage of partnering with us, customers of Parallel Profits will not even have to be compelled to have any face to face interaction with customers, or do any mercantilism in any respect, thanks to a variety of built-in lead-gen systems and processes!
These 3 “twists” can take away the majority the same old roadblocks that folks hit once attempting to make a business, build the model extremely ascendable and afterward can dramatically increase their probabilities of success.
Having aforesaid all that, the parallel profits system also will deliver full coaching on this business model, therefore if folks wish to go it alone, they’ll completely do that.
Tips for Providing Excellent Customer Service
Excellent customer service means meeting the needs of your customers quickly and enthusiastically. There are many components necessary to achieve excellent customer service namely direct communication, effective policies, perfect customer training, and creative ways to solve problems. On the other hand, customers unhappy with customer service can tell eight to ten friends about their bad experience. You must ensure that all your customers are positive about your company. Achieving this requires a lot of effort, but it will also increase customer satisfaction and sustainability, both of which are keys to business success.
1. Design a familiar experience for customers
✦ The happiest customer on his first visit. Although many people think that customer service is limited to dealing with complaints, the most important thing is to prevent your customers from dissatisfaction in the first place. It is really hard to make a happy person after being disappointed. Design your clients’ experience in a way that prevents them from being dissatisfied.
✦ Select your ideal customer. Trying to fit the experience of each individual is wasting time and money. Instead, think carefully about the ideal and standard customer for you. Design your policies to suit that customer. Ask yourself:
– What service or product will my ideal customers buy?
– How fast will my ideal customer need to get the product or service?
– What technical service would my ideal client need?
– What is the client seeking to achieve from that process?
– How can I help my clients accomplish this task?
✦ Override customer expectations. Instead of giving customers the minimum level of service, make them very happy to meet their needs and then overcome them. This will delight your customers and encourage them to meet your company. Trying to exceed customer expectations will create familiarity between you and give you an opportunity to correct any mistakes before they become a major problem.
If your ideal customer will need a service within 10 hours, for example, try to ensure that it is delivered within 8 hours.
✦ Design the workspace with your customer in mind. The office or store must be comfortable, clean, and welcoming to customers. The place should also be organized in a logical manner that makes it easier for the customer to move inside. Think about things like:
Customize parking spaces for your customers only.
Ensure that customers with disabilities and injuries are easily accessible to offices.
Hang clear signs to guide your customers to where they need to go.
Develop guides, brochures or maps of the store’s main sites such as entrances and stairs.
Place a worker near each entrance to guide customers as needed.
✦ Give your clients individual attention to make them feel their privacy. Customers respond positively to individual attention. Make sure that your company’s philosophy is to make the customer first and treat it as a person rather than just a number. Customers value, for example, when you:
– Introduce yourself in your name.
– Ask for the customer’s name.
– Spend a few minutes listening to his own needs.
– Help him as he asks without rushing to chatter about a duplicate preamble.
✦ Check the level of customer service in your office. Put yourself in the place of your customers or customers, then test their experience at your workplace and select whether you need to make any improvements. Here are some ways you can test your customer experience:
– Contact the office to make sure the system is easy to handle.
– Send a test email to see the time it takes to respond.
– Walk in your shop to check the correct label of goods, logical order and availability so that customers find what they are looking for.
– Use live chat feature to see how quickly complaints can be processed and resolved.
✦ Give your customers the choice of self-service. Self-service options such as in-store self-payment and service templates with troubleshooting tips and automated services help you meet your customers’ needs more effectively. Many customers like owning those options, so they can use them anytime of the day and even out of business hours. Customers especially like self-service options that are smooth and logical.
Many customers are disaffected by inefficient self-service stations. Be sure to set clear instructions on how to use them and think about putting an employee nearby to help solve problems.
✦ Know your peak times. Be aware of the times when customers are likely to flock and the times they are free. Be sure to have sufficient customer service staff during peak times. Depending on your type of work, you may peak during holidays, lunchtime or even during the evening and weekend. Your customers will be happier if you have enough staff to meet their needs during those busy times.
✦ Make your prices competitive and relevant to your target customers’ expectations. Make sure the prices of goods and services are fair and close to your competitors’ prices. There are good ways to make your customers feel rewarded for their loyalty, such as effective discounts, loyalty discounts, and liquidation sections. Always be sure that prices are clear to avoid upsetting your customers.
Remember that people link price and quality, so if your target customers are top class and looking for luxury, price is not as important and you can increase prices a bit.
Beware of lowering the prices of goods and services to the point of losing your money. Do not pay your company for bankruptcy for customer satisfaction.
2- Train your customer service team
✦ Develop performance metrics to measure customer service. It is necessary to set required staff standards because if you are unable to measure the level of service you will not be able to control them. What is the definition of good customer service in your company? Do you repeat visits? Or average exit times? Or the number of goods per ticket? Or fast response to complaints? Or is it time to solve problems? Once you have established that list and put in place ways to track those metrics, tell your staff.
If one of your metrics is the number of goods per ticket, you can track the size of your customer’s shopping basket weekly. You can see the average number of goods per ticket and then identify ways to increase that number. You may need to educate your employees on all goods to encourage customers to add more products to their shopping baskets or the shelves may not be supplied at the right pace so that customers can not buy everything they need. Increasing the size of the ticket may require you to employ more people to ensure that the shelves are serviced or prioritize pre-peak catering.
✦ Develop policies that make it easy for employees to treat customers gently. You must provide staff and customer service representatives with specific controls to make your customers satisfied. This can include proper greeting and procedures for dealing with disgruntled customers and controls over the maximum length of time spent by customers waiting on the phone. Make these procedures clear to all your employees and easy to apply. You can provide staff with brochures to help them remember those controls.
✦ Be aware of cultural differences. Customer ideas and beliefs may be different because of the diversity of cultural backgrounds. Train your staff to deal with people of different cultures in order to reduce the number of misunderstandings caused by different cultures.
✦ Commit to your promises. Avoid breaking promises to any customer. Do not promise customers what you can not achieve and fulfill your promises to them.
For example, a customer will not be able to recover money unless you are absolutely sure that you can do so and the customer does not promise that you will be able to give him a 30% discount even though you know that he is eligible for a 15% discount only.
✦ Give your customer service representatives a free space to deal with problems. Although effective company policies are important tools to make customers happy, you should also trust your employees. There are some situations that are not covered by company policy, and sometimes decisions must be made instantaneously. Give your employees some discretion on how to handle customer complaints or unexpected situations.
For example, your customer service representative may give one customer three additional coupons, although the company’s policy provides for one coupon. Instead of angering your employee, try to trust that his judgment has led to the best solution to the problem.
At the same time, it is important to educate your employees so that they know how much freedom they have to solve problems, and when you should refer the problem to an administrator. Providing staff with written rules and policies would make this clear.
✦ Rewarded dedicated staff in customer service. If you give your employees diligent customer satisfaction rewards they will recognize the importance of excellent customer service to your company. Consider making a monthly bonus in your office for the ideal employee. You can also provide bonuses to customer service teams that help improve customer loyalty.
Your status for the above metrics gives you concrete results that reward your employees. If you have customer satisfaction surveys, you can reward the employee with a higher score or if you can track the speed of solving customer service problems, you can reward the employee with the fastest time to solve problems accurately and quickly.
✦ Train staff to communicate effectively. Be aware of the importance of proper body posture, clear voice, friendly style and professional appearance as essential elements of good customer service. First impressions are important when communicating with customers. Ask your staff to speak clearly and slowly when dealing with customers over the phone.
✦ Set up times to train your employees on customer service. There are a number of ways you can use to teach your employees the necessary customer service skills. For example, you can use role-playing exercises to train customer service, hire trainers to do a job, or make staff fill out online training forms. Even a two-hour workshop can help your employees learn new skills to make customers feel their needs.
3 – Communicate with customers
✦ Adhere to the dial. The taste of the dial includes quick response, clarity and enthusiasm to meet the client’s needs. You have to make the client feel that he is fulfilling his wishes even if he is in another city. Here are some important aspects of the dial tone:
– Make sure to answer all phone calls within three rings as much as possible.
– Respond to the phone in a friendly manner.
– Talk slowly and clearly and at an appropriate level of voice.
– Greeting the customer with your name and company name.
– Ask the customer how you can help him.
– Provide immediate support either by transferring the call to someone else, initiating a refund or answering a question about using a product.
– Clarity about steps to be taken to meet customer needs.
– Honesty about what you can do to the client. If you can not immediately answer his question, ask him – if you can contact him later to answer.
✦ Avoid negative phrases. Customers do not like to hear “no” or “never”. Instead of using a negative tone, try using positive phrases to confirm that you want to help your customers. Be clear, but be clear about how effective you are in caring for the customer.
Instead of saying “I do not know the answer to this question,” the client said, “Let me find someone to help you with this problem. Can I make it call you in minutes?”
Instead of saying, “This is not my job,” tell the customer, “Can I transfer you to another department? They can help you there.”
Instead of saying, “The company will never agree to this,” he told the customer, “I will do everything I can to ensure your satisfaction, I will talk to my supervisor about our options.”
✦ Make a callback option instead of long waiting times. Customers appreciate not keeping them waiting for hours. During times the phone is ringing constantly, ask customers whether you can allocate a later time to call back soon. Have a customer service representative contact the customer at the agreed time. In this way you will avoid customer discontent and will go smoothly today.
✦ Respond to customer queries within 10 hours. The time to answer customer questions is one of the key elements of customer satisfaction (or discontent). Be sure to reply within 10 hours to any question or complaint.
4. Improving the customer experience
✦ Assign a FAQ section to the company’s website. Customers are happier when they have electronic resources to help them with their experience. This will also free your phone lines and e-mail boxes from unnecessary communication. You will save yourself and your customers time by allocating a structured and detailed section to frequently asked questions. This section can relate to anything from how your company does its business to the detailed technical issues of any product your company sells. Make sure to write clear, concise and simple answers to each question. Your choice of these questions depends on the type of your company, but here are examples of some of those questions:
– What type of documents do you need to bring in order to purchase the product?
– What is the difference between a regular and distinct service plan?
– Is there an option to buy this product wholesale?
– How do I run this program on my computer?
✦ Create an electronic and realistic chain experience. Make your electronic presence as organized and attractive as it really is. All important information in fact must be on the Internet. Work hours, contact information, address and other details should be clearly stated on the company’s website. Make sure that there are no differences between what you tell customers personally and what is on the Internet.
✦ Create a multi-channel customer support system. Be sure to have an online customer service alongside realism, on Facebook and Twitter. The more your company spans whenever possible, your customers will find you and know the answers to their questions. Make certain customer service representatives look after social networks to ensure that your disgruntled clients are resolved.
If you have enough people and space, you can also follow the online support service form. This will allow customers to help each other solve problems and give you important insights on how to improve.
✦ Introduce live chat option. Provide a system of direct and live communication with customer service representatives if possible. This will save you and your customers time by avoiding email chains and long voice calls. Your customers will appreciate your interest in them electronically as you would in real life.
5 – dealing with customer complaints
✦ Remember that complaints are useful. Do not look at complaints as a nuisance, but provide you with necessary information about your business. Complaints are a source of knowledge about problems that may bother many customers. Convince yourself that complaints are a free way to give opinions to your company and they will allow you to solve new problems.
✦ Tell customers about problem resolution procedures clearly. Do not be afraid of this information and tell them clearly and simply what they should do if they are not satisfied with your service. You should also ensure the simplicity of the procedures. Do not try to discourage customers from returning products by making them complex, they may never return to the store.
✦ Use effective listening techniques. Be careful to listen carefully to your customers using effective listening techniques. Rephrase their complaints to make sure they understand, maintain visual communication, be alert at appropriate times, and avoid complex words or skeptical tones. Make sure your questions are aimed at getting answers rather than driving your client into a trap.
✦ Support the disgruntled customer. An angry customer wants to feel owned by him to support your company. Be sure to apologize and clarify your understanding of the extent of the distress caused by the situation. This is an effective method to defuse the tension as well as start the correcting process. You can tell the angry customer:
“I can understand why you’re angry.”
“I’m really sorry to have you in this frustrating situation.”
“I understand you’re angry.
✦ Provide options to your customers. If a problem occurs, provide the customer with several options to correct the situation. If he offered several possible solutions and allowed him to choose, he would feel he had regained control of the frustrating situation. You can say, for example:
“I’m really sorry to receive a shirt in the mail. Would you like us to send a new shirt or would you like to refund your money?”
“I apologize for not having our staff arrive home on time, we are happy to offer a 20% discount for the service you ordered or we can offer the special package at no additional cost if you wish.”
✦ Solve problems sooner. Be sure to deal with customer questions and complaints as soon as possible under any circumstances. Whether it’s a product return or a future discount, a new appointment or an administrator apologizing, it’s important to handle complaints quickly.
✦ Thank you. Thank your customers for using your products and services. You can express your gratitude personally or through shop signs or personal thank you cards sent to customers.  Be determined to attend the client, without which your business will not flourish.
6. Get customer feedback
✦ Prepare a customer satisfaction survey. Many companies over-estimate their ability to provide good customer service. Be honest with yourself about how satisfied your customers are with your services and products. A customer satisfaction survey will allow you to have a more objective perspective on how well your customer service is delivering.
Providing rewards to customers in return for completing the survey model will help encourage their participation. You can, for example, involve them in withdrawing or providing them with a coupon to fill out the survey form.
✦ Make customer satisfaction surveys short. Do not make questions more than 10 to 15 questions in the survey. You have to make the survey comprehensive but not tiresome to customers. The following customer satisfaction survey questions can include:
“Do you intend to use our services again in the coming year? Why or not?”
“Do you feel supported by our employees? Why or why not?”
“How easy is it to browse our site? Please evaluate ease on a scale of 1 to 10 where 1 is the least easy and 10 is the most easy.”
✦ Ask how you can improve customer service in the future. Use clients as a source to learn new ways to deal with problems. You can also learn more about how your competitors are dealing with their customer service problems. You will be able to determine whether your company is doing well and knowing what policies are not as useful as they are.
✦ Ask your customers about competitors. Your competitors may have more effective customer service policies. In this case it is important to know about them so that you can improve. Be sure to ask in customer satisfaction surveys about their feelings towards your competitors.
✦ Tell customers why their participation in surveys is important. Customers like to feel their opinion and want to have a voice in the company. However, you must emphasize the importance of their role in filling the survey. Tell them that their opinions will help future customers enjoy excellent customer service. Thank your customers for helping them meet their needs more effectively.